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    Your customers ask. Musaned answers them, and passes you the ones that need you.

    An AI customer-service assistant for Saudi businesses. It understands how your customers write, and what it doesn't know, you teach it once.

    Start your 28-day free trial
    No cardPrices in SARSee prices

    What to expect

    Pick a question. See the reply.

    Customer questions from five demo shops.
    Example

    Ghaymat Al-Hinna SalonDemo shop

    WhatsApp

    1. Customer:

      أبي حنا للعيد، بكم النقش؟

      I want henna for Eid. How much is the design?

    2. Musaned · AI

      أبشر، نقش الحناء يبدأ من 80 ريال.

      Of course. Henna designs start at 80 SAR.

      Handled by Musaned

    Example conversations on demo shops · names and numbers are made up

    How we wrote these

    The Musaned team wrote these examples on demo shops, using Musaned's real rules and fixed wording. They are not recordings; we will replace them with recorded conversations of Musaned itself.

    How it works

    1. A customer asks
    2. Musaned answers
    3. It passes you what needs you
    4. You teach it once

    Doesn't know? It tells your customer, passes it to you, and you teach it once.

    Where it works today

    When it needs you, it comes to you

    When something needs a person, Musaned passes it to you with a note: why it passed it on and what it told the customer. You can take over the chat and reply yourself.

    Take-over and pause work in your website chat, the official WhatsApp and email. Instagram: soon.

    Musaned's note on the ticket: why it passed it on and what it told the customer

    A ticket from the website chat in the dashboard of a demo abaya shop: a request to return an abaya for a refund, with Musaned's note on why it passed the chat to the team and what it promised the customer.

    Try it before it answers anyone

    In the last step you write as a customer and see Musaned's reply on screen. Nothing reaches your customers.

    Step 5 of 5

    Test, then go live

    Write as a customer and see the reply before your customers do.

    You connect the official WhatsApp, email and Salla yourself; our team connects your website chat and Instagram with you.

    Start your 28-day free trial
    No cardPrices in SARSee prices
    Step 5 of setting up Musaned in a demo flower shop, Test, then go live, where you write as a customer and see the reply before any customer does.

    You stay in charge

    It does

    It doesn't

    • Book appointments
    • Take payments in the chat
    • Send campaigns to customers who didn't agree
    • Know everything on day one
    A customer's page in a demo flower shop: their name and number, a mark showing they agreed to receive offers, and their recent chats under it.
    The WhatsApp campaign screen of a demo flower shop, with a line showing how many customers agreed to receive offers. The number is demo shop data.
    Each channel in detailLast updated: Oct 26, 2026

    What Musaned does on each channel

    • Website chat: We connect it with you

      Answers
      Yes
      Says it's an AI
      Yes
      Take over and pause from Musaned
      Yes

    • WhatsApp: Available

      Answers
      Yes
      Says it's an AI
      When asked
      Take over and pause from Musaned
      Yes

      Through WhatsApp's official Business API

      Take-over and pause on the official WhatsApp only

    • Instagram: We connect it with you

      Answers
      Yes
      Says it's an AI
      Not yet
      Take over and pause from Musaned
      Soon

      Take-over and pause: soon

    • Email: Available

      Answers
      Yes
      Says it's an AI
      Not yet
      Take over and pause from Musaned
      Yes

    • Phone calls: Soon

      Answers
      Yes
      Says it's an AI
      Yes
      Take over and pause from Musaned
      No

      A browser call on your website

      Your shop's phone number: soon

    • Salla: Available

      Answers
      Yes
      Says it's an AI
      Not yet
      Take over and pause from Musaned
      No

      Answers your store's customers

    Prices in SAR. The first 28 days are on us.

    Every plan starts with 28 days free, no card. After that your account pauses until you choose a plan. You pay by invoice; nothing is charged automatically.

    • E-commerce Package

      SAR 99a month

      • One channel (WhatsApp, Instagram, or Website)
      • 2,000 replies a month
      • Support from the Musaned team
      Choose this plan

    • Multi-Channel Package

      SAR 499a month

      • WhatsApp + Instagram + Website + App
      • 10,000 replies a month
      • Detailed reports
      • Support from the Musaned team
      Choose this plan

    • Enterprise Custom Package

      By agreement

      • Custom solutions
      • Dedicated support
      • Full integration
      • Limits by agreement
      Talk to us

    If you go past your plan's replies, Musaned keeps answering your customers; we contact you and suggest a better-fitting plan, and you decide.

    Questions owners ask

    • Question: Does it tell my customers it's an AI?

      Musaned team

      In your website chat it starts every conversation by saying it's an automated assistant, and on calls it says so at the start. On the official WhatsApp it never claims to be a person and confirms it's an AI when asked. On Instagram, e-mail and the Salla store we are adding it. The table under You stay in charge has the details for each channel.

      See the details
    • Question: What happens if it doesn't know the answer?

      Musaned team

      It tells the customer it doesn't have a confirmed answer and passes the question to you, so it shows up in Needs you. You write the answer once, and Musaned uses it from then on.

    • Question: Does it replace my staff?

      Musaned team

      No. It answers the repeated questions and passes your team what needs a person: complaints, refunds and any question it can't answer.

    • Question: Can my WhatsApp number get banned?

      Musaned team

      Nobody can promise that. But Musaned uses WhatsApp's official Business API, sends campaigns only to customers who agreed, and saves each customer's agreement with its date.

    • Question: Does it book appointments or take money?

      Musaned team

      No. It doesn't book appointments or take payments. If a customer asks for an appointment, it says it can't book in the chat and offers to pass the request to your team.

    • Question: Can I pause it?

      Musaned team

      Yes. Pause it for an hour or until you resume, or take over one chat and reply yourself. The table under You stay in charge shows the channels where take-over and pause work today.

      See the details
    • Question: What happens after 28 days? And if I go past my replies?

      Musaned team

      After 28 days your account pauses until you choose a plan, and nothing is charged automatically. If you go past your plan's replies, Musaned keeps answering your customers; we contact you and suggest a better-fitting plan, and you decide.

      See the details
    • Question: Does it work with Salla and Zid?

      Musaned team

      Salla, yes: you link your store and Musaned answers your customers' questions there. Zid is coming soon.

    Let Musaned answer. You decide.

    Start your 28-day free trial
    No cardPrices in SARSee prices

    From Riyadh, for Saudi businesses · 828 AI Solutions